Returns & Exchanges

Return Eligibility

We want customers to feel confident shopping with CheckStreet.

If you are not satisfied with your order, eligible items may be returned or exchanged within a specified return period after delivery.

To qualify for a return or exchange, items must:

• be unused and unworn
• be in original condition
• include original tags and packaging where applicable
• not show signs of damage, washing, alteration, or heavy use

Non-Returnable Items

For hygiene and product protection reasons, certain items may not be eligible for returns or exchanges.

This may include:

• intimate or hygiene-sensitive items
• accessories or promotional items
• clearance or final sale products
• customized or limited-release items where stated

Return Request Process

To request a return or exchange, customers should contact CheckStreet support with:

• order number
• item details
• and reason for return or exchange

Our team will review the request and provide further return instructions where applicable.

Return Shipping

Customers may be responsible for return shipping costs unless the item received is incorrect, damaged, or affected by a confirmed fulfillment issue.

We recommend using a trackable shipping method for return shipments.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery with supporting photos and order information.

Our team will review the issue and work toward an appropriate resolution.

Refund Processing

Approved refunds will be processed back to the original payment method where applicable.

Processing times may vary depending on payment provider, bank processing times, and regional payment systems.

Exchanges

Exchange availability may depend on stock levels, sizing availability, and product demand at the time of the request.

If an exchange item is unavailable, alternative options or store credit may be offered where applicable.

Order Cancellations

Orders may only be cancelled before shipment processing begins.

Once an order has entered fulfillment or shipping preparation, cancellation requests may no longer be possible.

Contact

For return requests, exchange support, or order-related assistance, please contact us through the Contact Us page.